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Mobile App: Sync Scheduler

In order to see the latest processes and value streams, a recurring background sync with the web app (desktop app) can be scheduled.

Written by Hylet Pistorius

A scheduled syncs will sync all environments (companies) and run in the background. Push notifications will be sent to the mobile app when a sync is scheduled and each time a sync is completed.

Quick Steps

  1. Select the hamburger/menu icon in the top left corner.

  2. Select the timer icon at the bottom. Sync Scheduler will open.

  3. If the required permissions have not been given, these will be listed on this page. It needs to be actioned before a sync can be scheduled. Steps listed in the next section of this article.

  4. Once all the permissions have been given, the Sync Scheduler page will display a green plus icon. Select it.

  5. Set the frequency and time of the sync:

    1. Select the number of

    2. Select day/ week/ month/ year

    3. Set the time

    4. Make sure Enabled is toggled ON (green and set to the right)

    5. Select Save

The scheduled background sync will display on the screen. Multiple recurring background syncs can be scheduled.

Short video to demonstrate how to schedule a background sync:

Tip:

  • It is recommended to schedule background syncs outside of business hours, such as just before the workday starts, to ensure the latest updates are included.

  • It is also recommended to run background syncs while connected to a Wi-Fi network, although syncs can run using either Wi-Fi or mobile data.

Grant Permissions to Enable Sync Scheduler

Three permissions need to be enabled. These will display on the screen if they are not yet enabled and action is required. Follow the prompts on the page to enable the required permissions.

  1. Notifications: Allow notifications so ProcessPro can show sync progress while the app is closed.

  2. Battery: Set battery to Unrestricted (or allow background activity). Otherwise sync may only run when you reopen the app.

  3. Auto-start (phone settings): Enable Auto-start / Allow background activity for ProcessPro. Without this, sync often runs only when you open the app. Once this is done, select the button 'I've enabled auto-start'.

Notifications

You will receive a push notification on your mobile app when the sync has been scheduled and each time when the sync has run:

  • Notification that a recurring background sync has been scheduled:

  • Notification that a background sync has been completed:

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