Category | Requirement for 100% |
Process Structure | Keep the process between 3 and 8 activities/process links. |
Process Title | Start the process title with a verb. If the verb is not recognised, add "the" as the second word (e.g. Review the application). |
Activity Titles | Ensure every activity title starts with a verb and that all activities have a title. |
Tasks | Add at least one task to the process activities. |
Information Level | Add sufficient supporting information using tasks, notes, and attachments. Avoid activities with too little or too much information. |
Title Length | Keep task and note titles under 100 characters. |
References | Use linked attachments instead of web references where possible. |
Objectives | Capture the process objectives. |
Triggers, Inputs & Outputs | Add at least one trigger, input, and output. |
Publishing | Publish the process and keep it current. |
Swimlane Roles | Assign at least one user to every swimlane role (excluding service roles). |
Owner Role | Assign at least one user to the process owner role. |
Expert Roles | Add expert roles and assign at least one user to each expert role. |
Quick Checklist
✓ | Check |
☐ | Process contains 3–8 activities/process links |
☐ | Process title starts with a verb |
☐ | All activity titles start with verbs |
☐ | Every activity has a title |
☐ | Objectives captured |
☐ | Tasks added |
☐ | Sufficient notes and attachments included |
☐ | Triggers, inputs, and outputs captured |
☐ | Process published |
☐ | All swimlane roles assigned to users |
☐ | Owner role assigned to a user |
☐ | All expert roles assigned to users |
Note: Decisions, events, and gateway nodes are excluded from the quality score calculation. Their connected activities and process links are still scored.