Overview
Return for Change lets you rewind a workflow to a previously completed step. This is useful when corrections are needed — the workflow goes back, the assignee redoes the work, and first-pass completions are preserved as frozen snapshots.
Quick Steps
Open the workflow detail and navigate to the execution timeline.
Click Return for Change.
Select the return target — a list of completed steps with assignee names is shown.
Enter a reason for the return - make sure that the assignee will understand what needs to be done in the return.
Click Confirm.
What Happens
The workflow rewinds to the selected step.
First-pass completed steps are frozen as snapshots — they remain visible in the timeline but are locked.
The returned-to step shows a Returned badge and becomes Current.
Subsequent steps show as Incomplete until redone.
A new task is created for the returned-to step's assignee.
After Returning
The assignee completes the step again.
The step moves to Completed (second pass).
First-pass snapshot rows remain visible in the timeline for audit purposes.
The audit trail records the return with the reason and frozen snapshot data.
When Return for Change Is Not Available
Return for Change is not available when:
The workflow is at the first activity with no completed steps to return to.
The workflow is in a terminal state (Completed, Cancelled, or Rejected).
Important: Return for Change requires Manage permission on the workflow.