As a stakeholder or administrator, you have the ability to see the quality score you have gained on your processes. To enable the score feature, you need to ensure that the Display Quality Score permission is enabled on your company's properties tab.
The following scores and rules are a suggested guideline to help improve your processes. If there is a valid business reason for doing something differently, do not force a change to simply reach 100%.
The scores are calculated using a weighted score in our database and a total will be displayed above the quality score icon in the diagram content menu.
To ensure the verb criteria is met and your process or activity starts with a verb, simply add "the" as the second word in your title. This should resolve the verb criteria issue you may encounter.
The rules are as follows:
Rule | Message | Points |
Number of activities are spot on (3 to 8) |
| 100 |
Less than 3 activities | Consider adding more activities to your process or value stream | 50 |
More than 8 activities in your process or value stream | Consider combining one or two activities | 80 |
More than 10 activities in your process or value stream | Consider combining two or three of your activities | 70 |
More than 12 activities in your process or value stream | Consider splitting your process or value stream into two processes or value streams | 60 |
More than 14 activities in your process or value stream | Consider splitting your process or value stream into multiple processes or value streams | 50 |
No activities found | You should add some activities to earn some points | 0 |
Each activity has sufficient details |
| 100 |
Some task descriptions or notes are longer than 100 characters | Consider adding a note to contain the details (remember that multiple notes can be added) | 90 |
Web reference found in tasks | Consider adding a linked attachment | 80 |
The overall information level across all activities is relatively low (less than or equal to 2 per activity. Excluding process links / decisions and gateway nodes) | Consider adding more tasks, notes or attachments to your activities | 50 |
Some activities have a substantial amount of information (more than 8 per activity. Excluding process links / decisions and gateway nodes) | Consider splitting the information into other activities | 50 |
No tasks have been created | Add some tasks to your activities | 0 |
Process or value stream title starts with a verb |
| 100 |
Process or value stream title does not start with a verb | Consider adding a verb to the start of the process or value stream title | 50 |
All activity titles start with a verb |
| 100 |
Some activity titles do not start with a verb | Consider changing all activity titles to start with a verb | 70 |
None of the activity titles start with verbs | Consider changing all activity titles to start with a verb | 40 |
Some activities do not have a title | All activities should have a title | 0 |
Objectives have been captured |
| 100 |
Objectives have not been captured | Consider adding objectives to explain the purpose of the process or value stream | 0 |
Process or value stream has been published |
| 100 |
Process or value stream is overdue | Review and republish the process or value stream | 40 |
Process or value stream has not been published yet (this is also true for processes with a status of 'Awaiting Approval' and 'Approval Denied') | Publish the process or value stream so that all users have access to it | 0 |
Process or value stream is offline | Publish the process or value stream so that all users have access to it | 20 |
All triggers, inputs and outputs found |
| 100 |
No triggers, inputs or outputs found | Consider capturing some triggers, inputs and outputs | 0 |
Triggers, inputs or outputs are missing | Consider adding a trigger, an input or an output | 50 |
All roles in the swimlanes have users assigned |
| 100 |
Not all roles in the swimlanes have users assigned | Make sure that all roles have users assigned | 50 |
None of the roles in the swimlanes have any users assigned | Make sure that all roles have users assigned | 0 |
The owner role of the process or value stream has a user assigned |
| 100 |
The owner role does not have a user assigned | Make sure that the owner role has a user assigned | 0 |
All expert roles have users assigned |
| 100 |
Some expert roles do not have a user assigned | Make sure that all expert roles have a user assigned | 50 |
None of the expert roles have any users assigned | Make sure that all expert roles have a user assigned | 0 |
No experts added to this process or value stream |
| 80 |