Feedback can be added as a task that is assigned to a specific user to follow up. The user will receive a task in their task summary screen to action.
Quick Steps
In the diagram content, click on the Feedback icon
Click on the Assign User icon next to the feedback record
Fill in the task details
Assign the task to a user
Click Add Task
Or, when a new feedback record is added, use the @ sign, and then select the user from the dropdown list. This will automatically create a task and assign it to the tagged user. Only One user can be assigned to a feedback record at a time.
How to re-assign a Feedback task
Click on the Feedback icon
Click on the Assign User icon next to the feedback record
Change the assigned user
Click Update Task
Replying to feedback
Click on the Reply icon
Add your comment
Click Post
When a stakeholder replies to a feedback record, the user who submitted the original feedback record will be informed. If the user is an internal user, they will receive a notification in their notification summary screen. If they are an external user, and they entered a valid email address when adding the feedback record, they will receive a notification via email.