The mobile app stores synced managed documents and attachments on your device so you can access them offline. The Document Storage area, found in the profile screen, shows how much space is being used and gives you tools to manage it.

Each time you sync an uploaded managed document or attachment, the amount of data downloaded is tallied. The running total is displayed in the Document Storage area (e.g. 81 MB).

There is a soft limit of 500 MB. This is not a hard limit — the number is not displayed in the app and it is not easy to reach in normal use. (Note: the limit was reduced during testing to make it easier to demonstrate the behaviour.)

(Media: [Screenshot — show the Document Storage area on the profile screen with the total MB displayed])

If you have exceeded the 500 MB limit, you can choose to manually evict (clean up) your document storage using the Free up space button. This removes the oldest synced items to bring you back under the limit.

Important: When you use 'Free up space', all cleared documents and attachments will need to be re-synced the next time you need them.

(Media: [Screenshot — show the Free up space button on the Document Storage screen])

Pinning a document or attachment marks it as important. Pinned items will never be cleared when you use the Free up space button — they are always preserved.

The only ways to unpin an item are:

(Media: [Screenshot — show the pin icon on a document/attachment and the pinned state])